How We Use and Share Your Data

Your complaint data will be entered into Consumer Sentinel, a consumer complaint database maintained by the U.S. Federal Trade Commission (FTC), a government agency with consumer protection as part of its mission. Your data, including personal contact information, will be made available to certified government law enforcement and regulatory agencies in many countries. Those agencies may use this information to investigate, uncover new scams, pursue regulatory or enforcement actions, and spot consumer trends.

Information submitted through the online complaint form also may be aggregated to analyze trends and statistics that may be released to the public. This aggregate information will not contain your personal identifying information. If someone reporting a complaint to econsumer.gov indicates that he/she is under the age of 18, the personal information gathered by the complaint form will be not be collected. Please read the privacy policy and the FTC's privacy policy.

What to Expect Next

If you submitted a complaint, you can update or correct it by contacting us with your reference number.

Although your complaint will be accessible to numerous government agencies, it may or may not be accessed by them. You should not necessarily expect any agency to pursue your complaint on your behalf. Many government agencies bring lawsuits to protect the public-at-large, but do not intervene on behalf of individual consumers. Other agencies have an obligation to investigate each complaint. Read "Other Steps You can Take" for more information that can help you resolve your dispute.

Reporting Tips

  • It’s up to you to determine how much personal information you want to provide. Providing your contact information will make it easier if we need to reach you to obtain additional information about your complaint.
  • The more information you can provide, the more useful your complaint can be.