skip to main content
Report international scams online! econsumer.gov
  • English
  • Español
  • Deutsch
  • Français
  • 日本語
  • 한국어
  • Polski
  • Português
  • Türkçe
  • FILE A COMPLAINT
  • MORE STEPS TO TAKE
  • NEWS AND DATA
  • ABOUT US
  • Contact Merchant
  • Payment Card Protections
  • Trust Seals & Escrows
  • Alternative Dispute Resolution

More Steps to Take

Share this page

Shopping online opens up a world of opportunity, convenience, choice, competitive prices, and information. But what should you do if something goes wrong with your purchase? What if you don't get the products you ordered? What if they arrive damaged? What if you have been unable to resolve your problem by contacting the business directly? Although the legal remedies available to you may vary depending on your country, the following links may offer a quick and inexpensive way for you to resolve your complaint without having to initiate a formal legal action.

ICPEN econsumer.gov is an initiative of the International Consumer Protection and Enforcement Network (ICPEN). ICPEN is a network of governmental organizations in the enforcement of fair trade practice laws and other consumer protection activities. Learn More
OMB CONTROL#: 3084-0169
File a Complaint
  • Get Started
More Steps to Take
  • Contact Merchant
  • Payment Card Protections
  • Trust Seals & Escrows
  • Alternative Dispute Resolution
News and Data
  • News
  • Alerts
  • Complaint Trends
econsumer.gov
  • About Us
  • Member Countries
  • How we use and share your data
  • Privacy Policy
Go To Top