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econsumer.gov is where you can report international scams and learn about other steps you can take to combat fraud. Your complaints help consumer protection agencies around the world spot trends and work together to prevent international scams.
Amazon.com.ca Inc. (Amazon) will pay a $1 million penalty and $100,000 towards the Competition Bureau’s costs as part of an agreement resolving the Bureau’s concerns with the online retailer’s pricing practices on its Canadian website.
On 23 December 2016 the Australian Federal Court ordered Valve Corporation (Valve) to pay penalties totalling $3 million for breaching the Australian Consumer Law. Valve is one of the world’s largest online game retailers and operates the Steam game distribution platform. In March 2016, the Court found that Valve had breached the Australian Consumer Law by making false or misleading representations to consumers in relation to its online gaming platform, Steam.
The Competition Bureau participated in a proposed Canadian class action settlement agreement that Volkswagen reached with consumers of certain 2.0 litre diesel vehicles. This settlement, if approved by the courts, will provide buyback and restitution payments to those consumers totalling up to $2.1 billion — one of the largest consumer settlements in Canadian history. The result of this settlement was a determining factor in the Bureau reaching a consent agreement with Volkswagen Group Canada Inc. and Audi Canada Inc. (Volkswagen Canada and Audi Canada) that provides for an additional monetary penalty of $15 million.