What is econsumer.gov?
econsumer.gov is a portal for you
as a consumer to report complaints about online and related transactions with foreign companies.
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Help cross-border enforcers spot fraud trends, & help fellow consumers avoid similar problems.
Learn your options that do not involve formal legal action.
Global Enforcement Network Meets in Washington, DC
As part of its ongoing effort to combat cross-border fraud and promote consumer protection around the world, the Federal Trade Commission hosted counterparts from more than 40 countries on May 6 and 7 to discuss enforcement strategies and emerging consumer protection issues.
Most of the agencies at the two-day forum in Washington, DC, are participants in the International Consumer Protection Enforcement Network (ICPEN), which was established in 1992. Agenda topics include decentralized global scams, electronic transactions, emerging trends and risks associated with social networking sites, and advance-fee fraud.
During the conference, 25 ICPEN member agencies launched an updated version of the econsumer.gov website, a portal for consumers to file cross-border complaints and find information about possible ways to resolve their complaints. Consumer complaints filed at the web portal – which operates in English, French, German, Spanish, Korean, Japanese, and Polish – are immediately available to the 25 member agencies that participate in this cross-border enforcement project.
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